Lead people strategy for a fast-growing, values-driven business

• Shape culture, capability and performance across NZ & Australia
• Senior Leadership position with influence
• Auckland office based | Travel across NZ & AU

Mō mātou | About Us

DebtManagers is a New Zealand-owned financial services business specialising in the purchase and management of debt – with a strong social conscience.

Founded in New Zealand in 1997, the business was acquired by new ownership in 2020 and has since grown exponentially. Today, we operate across multiple offices across Australia and in New Zealand, with ambitious plans for further expansion.This is an exciting time of growth for our organisation as we scale our impact and reach across both markets.

We’ve built a reputation for an empathetic, human-centred approach to debt management that’s disrupting traditional debt collection practices. We believe in creating a fairer financial world where everyone has the chance to feel financial certainty and confidence.

We work with customers to understand their circumstances and develop fair, sustainable repayment plans, partnering with financial mentors and offering hardship support where appropriate.

Our own Code of Practice underpins how we operate, emphasising fairness, transparency and respect – aligned with our values of fair, fast and fearless.

We see debt as a normal part of the consumer cycle and work to remove the stigma and whakamā around it, helping customers climb out of debt and become valued customers again.

Mō tēnei tūranga mahi | About the role

We’re seeking an exceptional Head of People & Capability to lead the people strategy as we scale across New Zealand and Australia.

This is a high-impact, visible leadership role where you’ll partner closely with senior leadership to ensure our culture, capability and workforce practices support growth while staying true to our values. You’ll lead across multiple offices throughout New Zealand and Australia, ensuring consistent people practices, culture and engagement across geographically dispersed teams.

You’ll be equally comfortable setting strategy and rolling up your sleeves to deliver.

Key Responsibilities

• Lead and deliver the People & Capability strategy, aligned to business goals and values
• Partner with the Senior Leadership Team on workforce planning, organisational design and people related decisions
• Build a high-performing, values-led culture through strong performance, engagement and capability frameworks
• Oversee recruitment, onboarding and offboarding, with a focus on quality, consistency and inclusion
• Design fair and competitive remuneration frameworks, supported by robust people systems and reporting
• Provide trusted advice on employee relations, employment law and industrial matters
• Lead learning and development initiatives across collections teams and leadership
• Drive internal communications, change initiatives and organisation-wide projects
• Lead and develop a small, capable People & Capability team

Ko wai koe | About you

You’re a senior people leader who thrives in growth environments and leads with both head and heart.

You will bring:

• 10+ years’ experience in senior HR / People & Capability roles
• Experience across multi-site and/or trans-Tasman organisations
• Strong employment law and industrial relations expertise
• A proven track record in cultural transformation and engagement
• Confidence operating at senior leadership and executive level
• Excellent facilitation, communication and influencing skills
• High integrity, sound judgement and discretion
• A practical, hands-on approach with a growth mindset
• Genuine empathy, compassion and customer focus

Why join us?

This is a rare opportunity to shape the people strategy of a purpose-driven business that genuinely makes a difference in people’s lives – while playing a key role in its next phase of growth.

Me pēhea te tuku tono | How to apply

For an information pack, please email Mel Keane at info@amytea.co.nz

To apply, please send your CV and cover letter (preferably in PDF format) to apply@amytea.co.nz

Applications close: Friday 21st February

Applicants must have the right to live and work in Aotearoa New Zealand.