Shape stakeholder engagement across the debt ecosystem

• Lead stakeholder, marketing and strategic engagement across NZ & Australia
• Fast-growing, values-driven financial services organisation
• Auckland or Australia office-based | Travel as required

Mō mātou | About Us

DebtManagers is a New Zealand-owned financial services business specialising in the purchase and management of debt with a strong social conscience.

Founded in New Zealand in 1997, the business was acquired by new ownership in 2020 and has since grown exponentially. Today, we operate across multiple offices across Australia and in New Zealand, with ambitious plans for further expansion.  This is an exciting time of growth for our organisation as we scale our impact and reach across both markets.

We’ve built a reputation for an empathetic, human-centred approach to debt management that’s disrupting traditional debt collection practices. We believe in creating a fairer financial world where everyone has the chance to feel financial certainty and confidence.

We work with customers to understand their circumstances and develop fair, sustainable repayment plans, partnering with financial mentors and offering hardship support where appropriate.

Our own Code of Practice underpins how we operate, emphasising fairness, transparency and respect – aligned with our values of fair, fast and fearless.

We see debt as a normal part of the consumer cycle and work to remove the stigma and whakamā around it, helping customers climb out of debt and become valued customers again.

Mō tēnei tūranga mahi | About the role

DebtManagers sits at the centre of a complex and highly visible “difficult debt” ecosystem, working with government, NGOs, financial capability practitioners, creditors and industry partners. We’re seeking a strategic, hands-on leader to shape and deliver our stakeholder engagement and marketing strategies across New Zealand and Australia. Reporting to the General Manager Commercial, this role partners closely with the Senior Leadership Team to strengthen relationships, enhance our reputation, and support commercial growth while staying true to our social purpose.

What you’ll be responsible for:

• Develop and lead stakeholder engagement strategies across government, NGOs, financial capability practitioners and creditors
• Build and maintain strong government relationships and identify advocacy opportunities
• Lead marketing and communications activity across the Group, including digital presence, media and social channels
• Act as a senior spokesperson and oversee public relations and brand reputation
• Deliver client events, customer forums, sponsorships and community initiatives
• Manage agency relationships and marketing partners
• Support strategic projects including industry initiatives, reporting and trans-Tasman programmes
• Oversee budgets, reporting and performance across engagement and marketing activities

Ko wai koe | About you

You’re a confident, credible operator who is comfortable navigating complexity and influence.

You’ll bring:

• Senior experience in stakeholder engagement, marketing or communications roles
• A strong track record working with government, NGOs and commercial partners
• The ability to think strategically while executing at pace
• Excellent project management and delivery skills
• Strong communication and influencing capability at all levels (media experience an advantage)
• Comfort operating in fast-growing, evolving environments
• Sound judgement, commercial acumen and empathy
• Experience managing agency relationships and budgets
• Experience working across the Australian market, or in trans-Tasman environments, is advantageous

Why join us?

This is an opportunity to shape how a values-driven organisation engages across a complex ecosystem – influencing policy, partnerships and perception while supporting better outcomes for our customers and communities.

Me pēhea te tuku tono | How to apply

For an information pack, please email Mel Keane at info@amytea.co.nz

To apply, please send your CV and cover letter (preferably in PDF format) to apply@amytea.co.nz

Applications close: Friday 21st February

Applicants must have the right to live and work in either Aotearoa New Zealand or Australia.